What it is
AI automation adds an LLM or other model into a workflow so steps can include reading text, making decisions, and triggering actions without a person.
Where it shines
- Sorting and routing support requests
- Extracting fields from documents and filing them
- Drafting responses or updates, then sending after review
Caution
- Keep humans in the loop for high-risk actions
- Set clear limits on what it can change
- Track outputs so you can fix patterns that go wrong