What it is
A chatbot is a chat-shaped UI that routes your message to an LLM or rules engine, then replies in natural language so it feels like a back-and-forth.
Good fits
- FAQs and quick routing in support
- Lightweight onboarding help inside a product
- Guided search over docs or knowledge bases
Watchouts
- Needs guardrails for sensitive topics
- Should admit when it does not know
- Works best with a clear tone and short turns